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India’s 2nd Largest Telecom Provider Strengthens Compliance & Saves Millions In Fines
Posidex helped India's second-largest telecommunications provider meet stringent regulatory compliance and avoid hefty fines. Handling as much as over 50 million data points in some key regions, our AI-driven match engine empowered the telecom to accurately and promptly detect if a subscriber held multiple connections right at the moment of providing a new connection.
This real-time subscriber verification and identification of bulk subscriber connections reported 200% more correct matches in record time.
For telecom operators, maintaining an accurate record of subscriber connections is a legal mandate. India's Telecom Regulatory Authority (TRAI) requires companies to report the exact number of connections per subscriber each month. Any discrepancies result in severe financial penalties.
For our client, one of the world’s top mobile service providers with over 289 million customers, this compliance requirement was a massive operational challenge. Processing millions of subscribers records every month required immense computing resources, and manpower. Identifying bulk connections from the same subscriber was difficult due to data quality issues and slowed turnaround time.
The regulatory authority required timely and precise reporting, increasing pressure on manual verification teams. Subscriber verification in sensitive areas lacked efficiency due to inadequate real-time verification.
Failure to accurately verify and report a potential subscriber with over 9 connections (bulk connections) put the telecom provider at risk of incurring multi-million-dollar penalties.
After a rigorous evaluation process, the telecom company selected Posidex’s PrimeMatchTM and SetMatch TM to transform its subscriber verification and compliance reporting.
The solution also addressed underlying data quality issues, ensuring 99.5 % accuracy in matching. It automated reporting format compliance with TERM regulations.
With Posidex’s technology, the telecom provider detected previously missed bulk connections with greater precision, identifying 200% more matches. Accurate and timely compliance reporting in the format required by the TERM eliminated the risk of fines. Processing vast data volumes efficiently, reducing infrastructure costs. Seamless real-time verification enabled instant KYC and regulatory compliance in sensitive areas.
With PrimeMatch TM and SetMatch TM, the telecom provider didn’t just meet compliance requirements—they transformed how subscriber data was managed. The enhanced process efficiency improved regulatory adherence, and optimized infrastructure.
It also set the foundation for future innovations in customer engagement by creating a unified subscriber view, and leveraging cross-selling and upselling.
